Return & Shipping Policy

Return Policy

Millcreek Coffee Roasters appreciates your business. If you are not satisfied with your purchase, please email info@millcreekcoffee.com. Please be sure to include your order number, items with the issue and reason. Apparel/merchandise has a 15-day limit for returns and a 30-day limit for in-store credit and must be unused. We do not allow returns or exchanges on coffee for food safety reasons.

If your order is incomplete, incorrect or damaged, please email info@millcreekcoffee.com or call 801-595-8646 for assistance.

Our office hours are Monday – Friday 9:00 AM – 4:00 PM Mountain Time

Shipping Policy

The freshness of your coffee is important to us. Once your order is placed, we roast-to-order and ship within two days. If orders are placed on holidays or Thursday afternoon through Sunday night, please note your order may not be roasted/filled until the following Monday.

We determine the most efficient shipping carrier for your order. The carriers that we currently use are: U.S. Postal Service (USPS) or United Parcel Service (UPS). Once shipped, tracking numbers will be emailed to the email address on file.

Shipping and Handling Costs are as follows within Intermountain States:
• One (1) to Three (3) pounds of coffee: $4.95
• Four (4) to Five (5) pounds of coffee: $6.95
• Shipping in states outside of this zone will incur additional costs of $2.00-$4.00
• Coffee orders for six (6) pounds of coffee or more will receive free shipping (with the exception of bulk coffee bags)
• Merchandise: $6.95

Pickup Order: Please wait until you receive an email that your order is ready prior to pick-up. 

To track an order or inquire about shipping details, please call 801.595.8646 or email info@millcreekcoffee.com